Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, or exchange.
To be eligible for a return, your item must be unused, unsoiled, and in the same condition that you received it. It must also be in the original packaging with all tags in place.
Several types of products are exempt from being returned [not returnable]. Such as panties, or any style of garment that comes in contact with ones pubic area, or adult pleasure products. This also applies to custom made bedding products which we reserve the rigtht to repair, or replace.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed to do so by Satin Boutique.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit or refund will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often a few days processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 919 Temple Ave Santa Rosa California US 95404.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Satin Boutique, 919 Temple Ave.,Santa Rosa California USA 95404
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective with image proof of defect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.